If your new purchase doesn't work out...
DiscountShopTowels.com understands that sometimes you may need to return products that have been purchased at our store. The following is a guideline to help ease the normally painful process of returning items. If you have any questions regarding our policy, please email us at sales@discountshoptowels.com or by phone at 563-265-1811. And, thank you for shopping with discountshoptowels.com.
Returns
We will accept return of products that have not been over 1/2 used. DiscountShopTowels.com also understands that each customers use of the products differs and will do our best to find you a replacement product that meets your specific needs if you find you have purchased the wrong product. All returns will be given a 100% credit toward the purchase of another product or full refund within 3-business days if a replacement is not available. These products must be returned no later than 30-days after your receive date. Please inspect all product on arrival for damage. If there is a problem, please notify us immediately so that we may remedy the situation as soon as possible.
How Do I Do It?
If you need to return or exchange your purchase please contact us at sales@discountshoptowels.com for a return merchandise authorization (RMA) and shipping instructions.
Please make sure that you include your order number and include a statement as to why you are requesting a return. On exchanges, DiscountShopTowels.com reserves the right to charge additional shipping to your card.
If you have other questions not related to a return, e-mail us at sales@discountshoptowels.com
